Privacy Policy

At glitchyface we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, make a purchase, or interact with us — whether you are located in the United States, Canada, the United Kingdom, or elsewhere.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

We collect information that you provide directly to us, information collected automatically, and information from third parties.

Information you provide:

  • Name, email address, phone number

  • Shipping and billing address

  • Payment information (processed securely by third-party payment providers — we do not store full card details)

  • Account login details

  • Order history and preferences

  • Communications with our customer service team

  • Reviews, photos, or other content you submit

Information collected automatically:

  • IP address and approximate location

  • Device type, browser, and operating system

  • Pages viewed, time spent, and referring URLs

  • Cookies and similar tracking technologies

Information from third parties:

  • Payment processors, shipping carriers, and analytics providers

  • Marketing and advertising partners

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders, including shipping and returns

  • Communicate about your order, account, or inquiries

  • Provide customer support

  • Personalize your shopping experience and recommend products

  • Send marketing communications (with your consent where required)

  • Improve our website, products, and services

  • Detect and prevent fraud, abuse, and security incidents

  • Comply with legal and regulatory obligations

3. Legal Bases for Processing (UK & EU Visitors)

If you are located in the United Kingdom or European Economic Area, we process your personal data under the following legal bases:

  • Contract — to fulfill your order and provide requested services

  • Consent — for marketing communications and non-essential cookies

  • Legitimate interests — to improve our services, prevent fraud, and operate our business

  • Legal obligation — to comply with applicable laws

You may withdraw consent at any time where processing is based on consent.

4. Sharing Your Information

We do not sell your personal information. We may share it with:

  • Service providers — payment processors, shipping carriers, IT and hosting providers, email and marketing platforms

  • Analytics and advertising partners — to measure and improve our marketing (including cookies and pixels)

  • Legal authorities — when required by law or to protect our rights

  • Business transfers — in connection with a merger, acquisition, or sale of assets

All service providers are required to protect your information and use it only for the purposes we specify.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep your cart and session active

  • Remember your preferences

  • Analyze site traffic and performance

  • Deliver relevant advertising

You can manage cookies through your browser settings. UK and EU visitors will be shown a consent banner where required, and can adjust preferences at any time.

6. Your Rights

For UK/EU visitors (UK GDPR / GDPR):

You have the right to access, correct, delete, restrict, or object to processing of your personal data, and the right to data portability. You may also lodge a complaint with your local supervisory authority (in the UK, the Information Commissioner's Office).

For California residents (CCPA/CPRA):

You have the right to know what personal information we collect, to request deletion, to opt out of the sale or sharing of personal information, and to non-discrimination for exercising your rights. We do not sell personal information as defined by the CCPA.

For Canadian residents (PIPEDA):

You have the right to access and correct your personal information and to withdraw consent, subject to legal and contractual restrictions.

To exercise any of these rights, contact us at [邮箱地址]. We will respond within the timeframes required by applicable law.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for [X] years for tax and accounting purposes.

8. International Data Transfers

We may transfer your information to countries outside your own, including the United States. Where required, we use appropriate safeguards such as Standard Contractual Clauses to protect your information.

9. Security

We use reasonable administrative, technical, and physical safeguards to protect your information, including encryption, secure payment processing, and access controls. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our website is not intended for children under 16 (or under 13 in the United States). We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us so we can delete it.

11. Marketing Communications

You can opt out of marketing emails at any time by clicking "unsubscribe" in any email or contacting us directly. You will still receive transactional messages related to your orders.

12. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices, and we encourage you to review their policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated where required.