FAQS
Orders
How do I place an order?
Add items to your cart, proceed to checkout, and complete payment. You'll receive a confirmation email once your order is placed.
Do I need an account to order?
No — guest checkout is available. Creating an account lets you track orders and save details for faster checkout.
Products
Are your products authentic?
Yes. All products are sourced from authorized suppliers and are 100% genuine.
Are your products cruelty-free or vegan?
This varies by brand. Check each product page for details, or contact us.
Do you offer samples?
Samples are included with select orders and promotions.
How should I store my products?
Store in a cool, dry place away from direct sunlight. Check packaging for specific instructions.
Payment
What payment methods do you accept?
Major credit and debit cards, plus [PayPal / Apple Pay / Google Pay].
Is my payment information secure?
Yes. All payments are processed through secure, encrypted payment providers. We don't store full card details.
Do you charge sales tax or VAT?
Taxes are calculated at checkout based on your location.
Account & Promotions
How do I use a promo code?
Enter it at checkout in the promo code field. Codes can't be combined unless stated otherwise.
How do I unsubscribe from emails?
Click "unsubscribe" at the bottom of any marketing email.