Return & Refund Policy

At glitchyface, we want you to be happy with your purchase. If something isn't right, here's how returns and refunds work.

Return Window

  • US & Canada: 30 days from delivery

  • UK: 14 days from delivery (as required by UK consumer law)

Items must be returned within this window to be eligible.

Eligibility

To be eligible for a return, items must be:

  • Unused, unopened, and in original packaging

  • In the same condition you received them

  • Accompanied by proof of purchase

For hygiene and safety reasons, the following cannot be returned:

  • Opened or used cosmetics, skincare, or fragrance

  • Used makeup brushes, sponges, or applicators

  • Final sale or clearance items

  • Gift cards

How to Start a Return

  1. Email us at [邮箱地址] with your order number and reason for return.

  2. We'll confirm eligibility and send you return instructions.

  3. Ship the item back within [X] days of approval.

Return shipping costs are the customer's responsibility unless the item was damaged, defective, or incorrect.

Refunds

Once we receive and inspect your return, we'll notify you of approval. Approved refunds are issued to your original payment method within:

  • 5–10 business days (US & Canada)

  • 5–10 business days (UK)

Original shipping charges are non-refundable unless the return is due to our error.

Damaged, Defective, or Wrong Items

If your order arrived damaged, defective, or incorrect, contact us within [X] days of delivery with photos. We'll arrange a replacement or full refund, including shipping costs.

Exchanges

We don't offer direct exchanges. If you'd like a different item, please return your original purchase for a refund and place a new order.

UK & EU Customers — Right to Cancel

Under the Consumer Contracts Regulations, UK customers may cancel an order within 14 days of receiving it for a full refund. Items must be returned within 14 days of cancellation. This does not apply to opened or used cosmetics for hygiene reasons.

Late or Missing Refunds

If you haven't received your refund:

  1. Check your bank account again.

  2. Contact your credit card company — processing times may vary.

  3. Contact your bank.